Want to find more specific information? You can speak to someone on our askUS help desks across our campuses or online by visiting our askUS topics section or check our askUS FAQs.
askUS areas and help
Urgent Support
If you are concerned about the immediate wellbeing and welfare for either yourself or a fellow student, then you can find the relevant support on concerns including violence, suicide and any other immediate risks to individuals.
askUS opening hours
Term-time opening hours (Trimester 1 and 2)
Virtual queries (telephone, email and live chat):
- Monday to Thursday: 08:00-18:00
- Friday: 08:00-17:00
- Saturday: 12:00-18:00
Face-to-face queries: Monday to Friday
- University House: 08:00-17:00
- MediaCity: 10:00-16:00
Trimester 3 and vacation period opening hours
Virtual queries (telephone, email and live chat):
- Monday to Thursday: 08:00-18:00
- Friday: 08:00-17:00
Face-to-face queries: Monday to Friday
- University House: 08:00-17:00
There are no services at MediaCity during Trimester 3 and Vacation times. However, you can catch the 50 bus between campuses for free by showing the bus driver your student card.
Frequently asked questions
Find links to our most commonly requested help areas.
These include: Letter requests, PMCs and Student Handbook.
IT Support and Student log-ins
Here you can find links to IT support, as well as quick links to student log-ins like Blackboard or Study Goals (to check-in to class).
askUS Topics
Looking for more specific information on a particular topic? Why not check our askUS topic pages? Our topic pages have more detailed information on a wide range of topics ranging from accommodation, money help, and specialist support services, to academic policies and procedures.
