Contact us
If you are looking for information we can help direct you to the right team, whether you are a current student, prospective student, graduating or an alumni.
Are you a Current Student?
Check out our student contacts list to find the section right for you. Not sure where to go? Our askUS team is here to help. They are trained to help you with a wide range of questions and support needs, and can get you connected into more specialist support if needed.
Are you a prospective student?
If you are a prospective student, teacher or careers advisor, there are plenty of ways that you can get in touch with the team, get your questions answered and find out more information.
Are you an Alumni or Graduating?
Where to start if you are looking for information about graduation or to contact our alumni team. This includes alumni benefits and services, including our online networking mentoring hub, From Salford.
Other contacts
Our askUS Team
Not sure where to go? Our askUS team is here to help.
Our askUS staff can give you the right advice when you need it most, whether you have a question about finance, wellbeing, faith or visas and immigration or if you need support with your studies, your career or a disability.
Want to find more specific information? You can speak to someone on our askUS helpdesks across our campuses or online by visiting our askUS topics section or check our askUS FAQs.
askUS opening hours
Term-time opening hours (Trimester 1 and 2)
Virtual queries (telephone, email and live chat):
- Monday to Thursday: 08:00-18:00
- Friday: 08:00-17:00
- Saturday: 12:00-18:00
Face-to-face queries: Monday to Friday
- University House: 08:00-17:00
- MediaCity: 10:00-16:00
Trimester 3 and vacation period opening hours
Virtual queries (telephone, email and live chat):
- Monday to Thursday: 08:00-18:00
- Friday: 08:00-17:00
Face-to-face queries: Monday to Friday
- University House: 08:00-17:00
There are no services at MediaCity during Trimester 3 and Vacation times. However, you can catch the 50 bus between campuses for free by showing the bus driver your student card.
Frequently asked questions
Find links to our most commonly requested help areas.
These include: Letter requests, PMCs and Student Handbook.
Registration and Administration
You can contact the Registration team by contacting out via askUS.
Programmes and Studies
You can contact us about programmes and studies by reaching out to askUS.
Student Support Teams
The best place to start is always to reach out to our askUS Team, they can help direct you to the appropriate team for your enquiry and help with booking appointments and providing contacts.
If you already know the relevant support team you can find additional information and contact information below.
Wellbeing and Counselling
If you are a student, you can access free and confidential counselling through the Student CareFirst phone line - available 24 hours a day, seven days a week: +44 (0)800 970 1080. Find out more about Wellbeing and Counselling.
Wellbeing Advisers offer phone triage and face-to-face sessions throughout the week, as well as follow-up sessions where appropriate.
- Fill in the online self-referral form to give us an idea of the issues you’d like to discuss
- A Wellbeing Adviser will contact you by phone to discuss your support needs and appointment options
IT Support and Student Log ins
You can contact our Digital IT Service Desk team by logging a self-service ticket or Live Chat via our IT Portal.
If you require urgent support, please call us on +44 (0)161 295 2444 between 08:00-17:00, Monday to Friday (except bank holidays).
Face to face help from the team is available at the Tech Bar on the ground floor in Clifford Whitworth Library.
It is staffed Monday to Friday, 09:00-16:00 (excluding bank holidays and the University closure period during the Winter Break).
Campus safety
Our campus security team is available for advice and assistance 24 hours a day.
We are based at Maxwell Building and can be contacted on the following phone numbers:
- Control Room: +44 (0)161 295 4773
- Emergencies (for emergencies only and not IT issues): +44 (0)161 295 3333
Urgent Assistance
If you feel seriously at risk or are at immediate physical threat call 999 to ask for the police.
Our campus security team is available for advice and assistance 24 hours a day.
- Control Room: +44 (0)161 295 4773
- Emergencies (for emergencies only and not IT issues): +44 (0)161 295 3333
If you are concerned about the immediate wellbeing and welfare for either yourself or a fellow student, then you can find the relevant support on concerns including violence, suicide and any other immediate risks to individuals.
Campus and Travel
We are located across three campuses, Peel Park, Frederick Road and MediaCity. Our multiple campuses feature a variety of incredible services and facilities.
